INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes.
All our product images are taken from the actual BERT hoodies. What you see is exactly what you receive — same fabric, same fit, same details.
Where can I view my order or receipt?
Once your order is confirmed, you will receive a confirmation message with all details.
Our team can also assist you anytime if you need a copy of your receipt.
How can I return an item?
If there is an issue with your order, please contact us within the specified return period.
Our team will guide you through the return process quickly and clearly.
Will you restock items marked as “out of stock”?
Some items may be restocked depending on availability.
Because BERT focuses on limited, refined drops, restocks are not always guaranteed.
Where do you ship?
We currently ship across selected regions.
Delivery options and availability will be shown during checkout.
INFORMATION ABOUT US